Terms & Conditions
Dooly’s Plastic or Electronic Gift Card
General Information
Dooly’s Québec Inc. offers plastic and electronic gift cards that can be used to pay for part or all of a bill at a Dooly’s location in Québec (excluding Îles-de-la-Madeleine). “You” refers to the person who purchased the plastic/electronic gift card or the person using it. By purchasing or using a plastic/electronic gift card, you confirm your acceptance of these Terms of Use. Plastic/electronic gift cards may not be resold. Plastic/electronic gift cards cannot be refunded or exchanged for cash. The balance on plastic/electronic gift cards does not expire. Gift cards are not credit or debit cards. They represent a prepaid purchase at a Dooly’s location in Québec (excluding Îles-de-la-Madeleine).
Purchase of a Gift Card
Plastic gift cards can be purchased at any Dooly’s location in Québec (excluding Îles-de-la-Madeleine). Electronic gift cards can be purchased on our website: https://www.doolysquebec.com. Gift cards must be purchased in Canadian dollars. Gift cards purchased online can be paid for with a valid MasterCard or VISA credit card. Gift cards purchased in-store may also be paid for using a debit card, credit card, or cash. Dooly’s Québec Inc. reserves the right to change accepted payment methods at any time, including, without limitation, accepted credit cards. All gift card sales are final. You cannot cancel an online gift card order once it has been paid. Dooly’s Québec Inc. reserves the right to withhold, suspend, cancel, or refuse the purchase of a plastic/electronic gift card if it suspects fraud, a violation of these Terms of Use, or a security risk related to the order. In such a case, Dooly’s Québec Inc. will notify you by email. Dooly’s Québec Inc. cannot be held responsible if electronic gift cards are not received due to incorrect information entered when placing the order (e.g., incorrect email address). By purchasing an electronic gift card online, you represent and warrant to Dooly’s Québec Inc. that: 1.You are responsible for the accuracy of all information you provide to Dooly’s Québec Inc.; 2.If an electronic gift card is to be delivered to someone other than yourself, there is a personal or family relationship between you and that person, as defined under Canada’s Anti-Spam Legislation (CASL), and that person has given you consent and the authority to provide their name and email address to Dooly’s Québec Inc. for processing the order; 3.You acknowledge that Dooly’s Québec Inc. may need to share your information with the recipient of the electronic gift card to process the order, and you authorize it to do so; 4.You are not violating any contract, obligation, or law, and are not infringing any intellectual property rights, privacy rights, or other legal rights of any person. You can add funds to your Dooly’s gift card at all participating Dooly’s locations. A minimum amount of $10.00 is required to activate a Dooly’s gift card.
Use of a Gift Card
The full amount loaded on the gift card is applied to the total eligible amount of your purchase at a Dooly’s location. Any remaining balance on the gift card may be used for a future purchase at a Dooly’s location. Gift cards may be deemed void if they are altered, damaged, or deteriorated, as determined by authorized staff at the time of use. Dooly’s plastic/electronic gift cards can be used at any Dooly’s location in Québec (excluding Îles-de-la-Madeleine). If there is a remaining balance after using your gift card(s), you must choose another method of payment (debit card, credit card, or cash) to complete the transaction. To pay in-store using a gift card, you must provide the gift card number and barcode, both found on the gift card.
Checking Gift Card Balance
You can check the balance of a gift card at a Dooly’s location. For every transaction made using your gift card, you will receive a receipt (proof of transaction) clearly showing the updated balance. You must verify each receipt and keep them for future reference if needed.
Lost, Stolen, or Damaged Gift Cards
Lost or stolen gift cards cannot be recovered or replaced. Gift cards may be voided if altered, damaged, or deteriorated (see above). In the case of an online purchase, once Dooly’s Québec Inc. electronically sends the gift card to the indicated recipient, it is no longer responsible for the gift card, including if it is lost or stolen. If you ordered an electronic gift card online and the recipient has not received it within the stated timeframe, ask them to check their junk email folder. If it is still not received, contact us by email at: [email protected]. You are responsible for verifying the accuracy of all required information when purchasing an electronic gift card, including the email address. Dooly’s Québec Inc. cannot correct information after an order has been confirmed. Dooly’s Québec Inc. cannot be held responsible if electronic gift cards are not received due to incorrect information entered. The purchaser becomes the owner of the gift card and assumes the risk of loss once Dooly’s Québec Inc. has electronically delivered the gift card to the recipient and it has been received. Dooly’s Québec Inc. is not responsible for lost, damaged, or stolen gift cards. Gift cards must be safeguarded like cash.
Cancellation or Refusal of a Gift Card
Dooly’s Québec Inc. reserves the right to cancel or refuse a gift card at any time if it is linked to an unauthorized transaction.
General Terms of Use
These Terms of Use, as well as any matters related to the purchase or use of gift cards, are governed by the laws of the Province of Québec, without regard to conflict of law principles. Any dispute relating in any way to a gift card shall be resolved by the courts of Québec, and you acknowledge that such courts have exclusive jurisdiction over such disputes. Dooly’s Québec Inc. reserves the right to modify these Terms of Use. However, any modification will be communicated to the consumer at least 30 days before it comes into effect, by written notice indicating the nature of the changes, the effective date, and the previous version of the terms. The consumer may refuse these modifications and terminate the contract without charge, penalty, or indemnity by sending notice to that effect no later than 30 days after the modification comes into force, if it results in an increase in their obligations or a reduction in the obligations of Dooly’s Québec Inc. The use of the name or logo of Dooly’s Québec Inc. in connection with the purchase or use of gift cards, or for any other purpose, is strictly prohibited. It is prohibited to use gift cards in an improper or illegal manner, or in a way that harms Dooly’s Québec Inc., its reputation, or its values.
Dooly’s Rewards Program
General Information
The Dooly’s Rewards Program is offered by Doolys Québec Inc., whose head office is located at Local 195 - 2600 Avenue Saint Jean Baptiste, G2E 6J5 Quebec, Quebec, Canada, in Dooly’s branches in Quebec (except the Iles-de-la-Madeleine). A transaction, hereinafter referred to as a “Transaction,” includes the details of purchases made by a customer in each branch, and more specifically, the items purchased, quantities, frequency, etc. The Dooly’s Rewards Program includes, without limitation, all communications, offers, and rewards that a member may receive and accumulate. A member, hereinafter referred to as a “Member,” means an individual registered in the Dooly’s Rewards Program whose registration has not been revoked. A reward, hereinafter referred to as a “Reward,” includes, without limitation, all privileges, points, access or special status, discounts on items, discounts on subtotal, or free items that a Member may obtain, accumulate, or apply following one or more Transactions. The Dooly’s Rewards Program is the property of Doolys Québec Inc. and is offered to Dooly’s customers in collaboration with all branches. Doolys Québec Inc. may, subject to the following, modify the rules of the Program, its Rewards, or its participation conditions, in whole or in part, at any time with 60 to 90 days’ notice. Continued participation in the Dooly’s Rewards Program after changes constitutes acceptance of those changes. If the Member does not agree to a modification, they may withdraw from the Program by emailing [email protected]. Notwithstanding the above, Doolys Québec Inc. may not unilaterally modify, in whole or in part, the number of loyalty points received by Members, nor the fixed ratio used for the allocation and use of loyalty points or Rewards, insofar as such changes would be disadvantageous to Members, nor may it modify the retention of loyalty points into Rewards in a disproportionate manner relative to increases in the retail value of goods or services. Doolys Québec Inc. may suspend or terminate the Dooly’s Rewards Program at any time with 60 to 90 days’ notice. In the event of interruption or termination, Doolys Québec Inc. shall not be held liable toward its Members and shall be released from any damages resulting from such interruption or termination, except in cases of personal fault by Doolys Québec Inc. or its representatives. The Program is open to any person residing in Canada who is 18 years of age or older. Eligible persons become Members once they register using the mobile application available free of charge on the Apple App Store or Google Play Store. Electronic acceptance of the terms constitutes acceptance of all Program rules and conditions. Any abuse or fraudulent activity, including but not limited to violation of policies, sale or exchange of Rewards, misrepresentation, inappropriate conduct, harassment, or refusal to follow instructions, may result in account cancellation, disqualification, and cancellation of Rewards.
Registration
You must register online at www.doolysquebec.com or use the mobile app to create a digital rewards card. After completing the registration form, you will receive an activation email and must confirm your membership. Members without a valid email address cannot participate. Members may choose whether to receive promotional communications. Only individuals may become Members. Organizations are not eligible. Only one account per individual is allowed. Each Member receives one virtual card with a unique number and must not share account details.
Membership is non-transferable.
Upon registration, the Member will receive 150 points. This offer may be modified or cancelled at any time without notice. A valid Member is one who has completed registration and activated their account with a valid email address.
Benefits
Each dollar spent (before tax) earns points at participating Dooly’s locations. Points can be used for billiards, golf, food, or drinks. Members receive personalized promotional offers via email. Every 100 points equals $1.00 (before taxes). Points are earned only on eligible items after discounts and before taxes. No points are earned on gift cards, taxes, or tips. Eligible items may change without notice. On their birthday, Members receive 300 points, subject to modification or cancellation without notice. Members earn 3 points per $1.00 spent (before taxes and discounts). Each point is worth $0.01.
Promotions
Promotions are offered exclusively to selected Members and are valid for limited periods at specified locations.
Misuse or Lost Promotions
The Program is not responsible for lost, stolen, misused, expired, or unclaimed promotions due to a forgotten or improperly used digital card.
Rewards – Point Redemption – Point Accumulation
Only Members with an active card may redeem points for eligible purchases. No minimum points required per transaction. A minimum purchase of $1 is required to earn points. No points are earned on purchases above $249.99 (before tax). All redeemed points must be used in a single transaction.
Termination and Expiry
Points expire after 365 consecutive days of inactivity. Members will be notified 30 days before account termination. In the event of death, the account will be closed and points cancelled once Doolys Québec Inc. is notified. To remain active, Members must earn or redeem points at least once every 365 days.
Modifications
Doolys Québec Inc. may modify or terminate the Program at any time without notice. Changes take effect upon publication online.
Protecting Your Card
Your balance is only protected once loss, theft, or unauthorized use is reported and verified.
Account Balance
Balances can be checked in-store or via the mobile app. Receipts will show updated balances.
Errors
Doolys Québec Inc. is not responsible for disputed transactions unless reported at the time of occurrence. Fraudulent or unauthorized use may be denied or reversed.
Governing Law
This agreement is governed by the laws of Quebec and Canada.
Entire Agreement
This document constitutes the entire agreement between the Member, Doolys Québec Inc., and the branches.
Questions or Notices
For more information, visit: www.doolysquebec.com
Organisation: Dooly's
The Program is subject to the following Privacy Policy
